Vali

Privacy Policy

Welcome to Vali. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate assistant service.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information

When you create an account or interact with our services, we may collect personal information such as your name, email address, phone number, and other contact details. This information is used to provide you with personalized services and to communicate with you about your account and our services.

Usage Information

We automatically collect certain information about how you access and use our services. This may include your IP address, browser type, device information, pages visited, time spent on pages, links clicked, and other diagnostic data. This information helps us understand user behavior and improve our services.

Chat and Query Data

When you interact with our AI assistant, we collect and store your queries and conversations. This data is used to provide you with accurate responses, improve our AI algorithms, and enhance the overall user experience. We take appropriate measures to protect the confidentiality of your conversations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing your transactions and managing your account
  • Responding to your comments, questions, and customer service requests
  • Sending you technical notices, updates, security alerts, and support messages
  • Communicating with you about products, services, offers, and events
  • Monitoring and analyzing trends, usage, and activities in connection with our services
  • Detecting, preventing, and addressing technical issues and security threats
  • Personalizing your experience and delivering content relevant to your interests
  • Training and improving our AI algorithms and machine learning models

3. Information Sharing and Disclosure

We understand the importance of keeping your information confidential. We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to protect our rights, privacy, safety, or property, and that of our users and the public.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer technology, firewalls, and secure server facilities.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

The criteria used to determine our retention periods include: the length of time we have an ongoing relationship with you and provide services to you; whether there is a legal obligation to which we are subject; and whether retention is advisable in light of our legal position.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify inaccurate or incomplete personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)
  • The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law and within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). We use cookies for various purposes, including to authenticate users, remember preferences, analyze usage patterns, and deliver targeted content and advertising.

8. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We may also notify you via email or through a prominent notice on our service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Vali Privacy Team

Email: myvali.ai.help@gmail.com

Address: Media City, Dubai, United Arab Emirates

We will make every effort to respond to your inquiry promptly and address any concerns you may have.

This privacy policy is designed to help you understand how we collect, use, and safeguard your information.